![Keendoo Non-Compliance Module](https://www.keendoo.com/wp-content/uploads/2019/08/Solution-gestion-des-non-conformités-Keendoo.png)
The module Complaints and Non-conformities
The complaints and non-conformities module allows you to control the complaints and non-conformity management process: record, describe products and services, configure responses to complaints and analyse non-conformities. Thus formalised, these information is shared to implement the action plans in a collaborative manner. This module allows you to centralise and share history complaints and non-conformities on a product or service in a continuous improvement process.
![picto-plus picto-plus](https://www.keendoo.com/wp-content/uploads/elementor/thumbs/picto-plus-ot7x55bfjm25vkjxo56mtj34z6yqhuyqqhzc0dgzho.png)
Record
complaints
and non-conformities
![picto-plus picto-plus](https://www.keendoo.com/wp-content/uploads/elementor/thumbs/picto-plus-ot7x55bfjm25vkjxo56mtj34z6yqhuyqqhzc0dgzho.png)
Steering
action plans
![picto-plus picto-plus](https://www.keendoo.com/wp-content/uploads/elementor/thumbs/picto-plus-ot7x55bfjm25vkjxo56mtj34z6yqhuyqqhzc0dgzho.png)
Improve responsiveness
and reduce delays
![picto-plus picto-plus](https://www.keendoo.com/wp-content/uploads/elementor/thumbs/picto-plus-ot7x55bfjm25vkjxo56mtj34z6yqhuyqqhzc0dgzho.png)
![picto-plus picto-plus](https://www.keendoo.com/wp-content/uploads/elementor/thumbs/picto-plus-ot7x55bfjm25vkjxo56mtj34z6yqhuyqqhzc0dgzho.png)
![picto-plus picto-plus](https://www.keendoo.com/wp-content/uploads/elementor/thumbs/picto-plus-ot7x55bfjm25vkjxo56mtj34z6yqhuyqqhzc0dgzho.png)
Record
complaints
and non-conformities
Steering
action plans
Gain
in responsiveness
and reduce delays
![](https://www.keendoo.com/wp-content/uploads/2021/08/module-réclamations-non-conformités-dossiers-formalisés-visuel-1-362x226-8bits.png)
Quality control of finished products
- Describe complaints and non-conformities relating to products or services: date, nature, volume concerned, detection channel, seriousness, recurrence, etc.
- Fill in the characteristics of the of the products or services concerned: EAN, lot number, supplier, etc.
- Identify recurrences
- Create a non-conformity from a complaint
![](https://www.keendoo.com/wp-content/uploads/2021/08/module-réclamations-non-conformités-plan-d-actions-visuel-2-362x226-8bits.png)
Simplified and shared processing
- Create responses to complaints with customisable phrases and send theemail response without going through the mailbox
- Describe and analyse causes with the QQOQCP method
- Record the processing of the complaint or non-conformity: exchanges, blocking, withdrawal, recall
- Collaborateinternally and externally on the basis of shared information
![](https://www.keendoo.com/wp-content/uploads/2021/08/module-réclamations-non-conformités-pilotage-plan-actions-visuel-3-362x226-8bits.png)
Follow-up of the action plan
- Implementing the corrective and preventive action plan
- Notify contributors of the tasks to be carried out to deal with the non-conformity through an automated process
- Checking the effectiveness of the plan
The modules of the Keendoo software suite
![Keendoo sustainable development module](https://www.keendoo.com/wp-content/uploads/2021/06/picto-dd-clair-72dpi.png)
Sustainable Development Module
![Product Projects Module](https://www.keendoo.com/wp-content/uploads/2021/06/picto-module-gestion-de-projets-keendoo-bleu-clair.png)
Product Projects Module
![Keendoo Formulation Module](https://www.keendoo.com/wp-content/uploads/2021/06/picto-module-formulation-keendoo-bleu-clair.png)
Formulation Module
![](https://www.keendoo.com/wp-content/uploads/2021/08/Socle-base-de-données-Keendoo-fond-bleu-clair-200x200-1.jpg)
Data Repository Module
![Keendoo Packaging Module](https://www.keendoo.com/wp-content/uploads/2021/06/picto-module-packaging-keendoo-bleu-clair.png)
Packaging Module
![Publication Module](https://www.keendoo.com/wp-content/uploads/2021/06/picto-module-publication-keendoo-bleu-clair.png)
Publication Module
![Keendoo Sourcing Module](https://www.keendoo.com/wp-content/uploads/2021/06/picto-module-sourcing-keendoo-bleu-clair.png)
Sourcing Module
The modules of the Keendoo software suite
![](https://www.keendoo.com/wp-content/uploads/2021/08/Socle-base-de-données-Keendoo-fond-bleu-clair-200x200-1.jpg)
Base Product data repository
![Keendoo sustainable development module](https://www.keendoo.com/wp-content/uploads/2021/06/picto-dd-clair-72dpi.png)
Sustainable Development Module
![Product Projects Module](https://www.keendoo.com/wp-content/uploads/2021/06/picto-module-gestion-de-projets-keendoo-bleu-clair.png)
Module
Product projects
![Keendoo Sourcing Module](https://www.keendoo.com/wp-content/uploads/2021/06/picto-module-sourcing-keendoo-bleu-clair.png)
Module
Sourcing
![Keendoo Formulation Module](https://www.keendoo.com/wp-content/uploads/2021/06/picto-module-formulation-keendoo-bleu-clair.png)
Module
Formulation
![Keendoo Packaging Module](https://www.keendoo.com/wp-content/uploads/2021/06/picto-module-packaging-keendoo-bleu-clair.png)
Module
Packaging
![Publication Module](https://www.keendoo.com/wp-content/uploads/2021/06/picto-module-publication-keendoo-bleu-clair.png)
Module
Publication